Frequently Asked Questions
- What kind of wax do you use?
Our melts are created using soy wax, a vegan and pet friendly product. This wax is specifically engineered to cool quickly keeping you, your pets, and your little ones safe from burns.
- What is the typical length of shipping?
Once an order has been placed, will arrive at your door with seven to ten business days.
- Are these melts pet friendly?
Absolutely! Our founders are the proud owners of three rambunctious dogs who have been safe from burns or harm.
- What warmer do you recommend?
Each of our melts was tested using an electric warmer (25 watt bulb). As such, we recommend electric warmers to get the longest use out of your long-lasting Quality Scents melts.
- What is the policy on returns?
We accept returns for exchange or refund 30 calendar days after delivery of the product. At our sole discretion after 30 calendar days, we will offer an exchange or store credit only. Items must be in "new, unaltered and unused condition". Definition of new, unaltered and unused condition is without showing signs of wear or damage in any way within 30 calendar days of the delivery date (after 30 days no returns are allowed) must not be a special order or a custom order unless noted that it cannot be returned or has a different return policy time period other than that 30 days noted in that item's particular item description. If an item is received damaged or is incorrectly shipped by us please contact email@example.com. Items that are defective and shipped from us or items that you did not order but received from us will qualify for store credit or a cash refund. Refunds are contingent upon inspection of item(s) once we receive it. There is a 20% restocking fee for returned items that are not being exchanged and are not damaged. Again you MUST contact us within 30 days if you intend to return ANY item back to our store. Items returned to us AFTER 30 days and WITHOUT contacting us will NOT be refunded. Customer is responsible for all shipping costs if seller is not at fault.
-How do you come up with your throw grades?
Our throw grades are given to us by the the lovely blog Scented Wax Reviews (visit her at www.scentedwaxreviews.com). Being honest with our customers is important to us and having a third party review our melts has helped us achieve that honesty.